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Green and blue logo of an eSIM Solution from Lifecycle Software for telcos, MVNOs, Digital and communication services

Unlock the power of eSIM!

Our complete eSIM solution covers all components required for eSIM sales including offer Catalogue, optional Front End, Provisioning & Activation and optional CCS to charge & control usage

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We bridge imagination and connectivity

We have been breaking new ground in telecoms for nearly three decades, helping digital businesses to thrive and be as inventive as possible. Whatever the idea is, we use technology to make it happen.

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My Account

A responsive, configurable self-care portal for end users.

Introducing the My Account module

An increasing number of businesses are recognising the benefits of reliable and dedicated self-service portals for improving their company's overall brand image and enhancing the customer experience. Self-service portals provide customers with instant access to information, allow personalisation, and save valuable time and organisational resources, improving overall customer satisfaction.

My Account can help MVNOs to optimise operational costs, reducing the volume of inbound calls, web chats or emails to a customer support centre. With tangible benefits to end-users, service desks, and the business as a whole, My Account is an important tool within the wider product suite.

Lifecycle Software product logo_My Account
Customer satisfaction
Self-service capabilities empower the end user to manage their own account how and when it suits them.
Optimised operations costs
Where customers self-serve, inbound call drivers are reduced, and with decreased calls customer care agents can be upskilled to provide additional services and support.
Brand awareness and credibility
The use of a self-care portal reinforces brand presence and helps drive traffic to other company resources. It also strengthens the brand reputation by creating positive end user interactions.

Product features

Web-based interface

Fully branded web portal, offering seamless use of My Account within an MVNO’s online presence, and is also available as a mobile app.

User access and control

Users are able to access and control elements of their account including viewing usage, current and historical invoices and payment histories. They can purchase additional service add-ons and make payments for these or existing invoices.

Card payment integration

Integrates into card payment providers, supporting all types of card payments and purchases.
My Account is a secure, device optimised customer facing portal which enables end-users to access their account and information any time, any place. The portal contains self-help functions and self-service features providing customers with fast and direct access to information pertinent to their account; enabling them to view invoice histories, make payments and initiate changes, without the need to contact their provider. The ability to self-resolve issues and changes empowers end-users and delivers an excellent customer experience.

Related products

Lifecycle's BSS is designed as a modular solution, making it flexible enough to suit any communication service provider (CSP) or digital service provider (DSP) requiring business process support. The modules below can be deployed separately or in multiple combinations to enhance and automate operational processes depending on your specific requirements.

CCS - Real Time Charging

Lifecycle’s CCS platform is 3GPP compliant, highly available and resilient with real-time rating and service control. It provides the essential Charging Function of a 5GC network for both online and offline services
Revenue Management
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CRM MultiOrder

Provides holistic management of all  interactions with a clear view of the customer journey, empowering customer care agents to deliver customer service excellence 
Customer Experience
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My Account Self Care

Responsive, configurable self-care, the My Account module enables customers to quickly and easily access and manage their account.
Customer Experience
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Event Intelligence

Event Intelligence uses AI to capture network events and orchestrate processes, manage fraud and use real-time triggers to deliver contextual campaigns.

Data Monetisation
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Business Intelligence Module

Business Intelligence is a powerful and flexible reporting module that enhances the competitive edge of your business.
Data Monetisation
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Provisioning & Switching

The Provisioning & Switching product delivers integration to network operators, allowing automated SIM activation, suspension, termination, services, porting and more.
Revenue Management
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ALLinONE Billing

Flexible and feature rich platform, facilitating the billing of complex and disparate products across a wide range of usage and subscription based services.
Revenue Management
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Contact Center & Bots

Provide customer service agents with a full toolkit to directly support customer queries in real time from a single web interface.
Customer Experience
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Content Management System

Create stunning, functional websites with automated onboarding to boost acquisition. White-labelled interface adaptable to your needs.
Customer Experience
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BSS Solution

Lifecycle’s BSS is a comprehensive suite of modules that support the end-to-end, back office operations of wholesale and retail telecoms providers and other subscription-based service enablers.
Revenue Management
Customer Experience
Data Monetisation
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Get in touch with us

Find out more about how Lifecycle can help you accelerate your business growth and reach your goals.