responsive, configurable self-care, enabling customers to quickly and easily access and manage their account
ALLinONE My Account is a secure, device optimised customer facing portal which enables end-users to access their account and information any time, any place. The portal contains self-help functions and self-service features providing customers with fast and direct access to information pertinent to their account; enabling them to view invoice histories, make payments and initiate changes, without the need to contact their provider. The ability to self-resolve issues and changes empowers end-users and delivers an excellent customer experience.
An increasing number of businesses are recognising the benefits of reliable and dedicated self- service portals for improving their company's overall brand image and enhancing the customer experience. Self- service portals provide customers with instant access to information, allow personalisation, and save valuable time and organisational resources, improving overall customer satisfaction.
ALLinONE My Account can help an MVNO to optimise its operational costs, reducing the need and volume of inbound calls, web chats or emails to a contact centre.
With tangible benefits to end-users, service desks, and the business as a whole, ALLinONE My Account is an important tool within the wider ALLinONE product suite.
Empowers the customer to manage their account when it suits them.
Where customers self-serve, inbound call drivers are reduced.
With decreased calls, customer care agents can be upskilled to provide additional services and support to customers.
The use of a self-care portal re-enforces brand presence and helps drive traffic to other company resources.
A successful self-service portal strengthens the brand reputation by creating positive client interactions.