London, April 1, 2025 - Lifecycle Software, a leading provider of BSS and the creator of NEXUS® MVNE, has partnered with Collab, a global contact centre solutions provider, to introduce advanced customer care features to its NEXUS® platform. This collaboration integrates Collab’s contact centre technology, including AI powered chatbots, enabling mobile operators to enhance efficiency, boost productivity, and elevate customer satisfaction.
NEXUS enables the rapid launch and seamless operation of Mobile Virtual Network Operators (MVNOs) by providing essential network integrations and comprehensive functionalities, including billing, real-time charging, CRM, mobile app and engagement and upselling tools.
A key highlight of this upgrade is the integration of chatbots with artificial intelligence, empowering customers to effortlessly resolve their issues through self-service. When necessary, these chatbots can seamlessly transfer the interaction to a human agent. Beyond chatbots, support channels include mail, phone calls, and WhatsApp. The contact centre is fully integrated with Lifecycle Software's CRM solution, providing customer service agents with a comprehensive, single-screen view of all customer information. This allows agents to manage phone calls, chat, and email interactions directly within the CRM environment, leading to faster and more personalised support.
"By collaborating with Collab, we are taking NEXUS to the next level, making it an even more powerful solution for MNOs and MVNOs," said Liz Parry, CEO of Lifecycle Software. "This partnership is about transforming the customer experience and driving success for our clients. The AI chatbots, the automation features and the seamless integration with our platform ensure that operators can optimise their customer interactions, enhance self-service capabilities, and improve operational efficiency."
Lifecycle Software places user experience and automation as key differentiators. NEXUS automates 99% of transactions, processing an average of 1150 transactions per second, each within milliseconds. Customers include Three, SMARTY Mobile, and OnOff Telecom.
José Luis Silva, CEO of Collab, said: “We are excited to join forces with Lifecycle Software, a company renowned for its innovation and impact in the telecom space. This partnership marks a significant step in bringing AI-driven efficiency and seamless customer engagement to mobile operators. By integrating Collab’s omnichannel contact centre solutions, including our AI-powered Agent Assist, we’re enabling MNOs and MVNOs to deliver faster, more personalised service while optimising operational performance. This collaboration is a testament to how AI, when applied with a human touch, transforms customer interactions into meaningful and efficient experiences.”
This partnership with Collab further strengthens Lifecycle’s commitment to enabling the evolution of connectivity solutions, creating more value for businesses and end-users alike.
About Lifecycle Software
Lifecycle Software empowers leading mobile telecoms and subscription businesses globally to win in the connected world. With innovative BSS solutions, including real-time charging and the NEXUS® MVNE, we drive digital transformation and monetization for operators. Our software underpins vital services, enabling millions to communicate daily, while automating operations, optimizing costs, and enhancing customer engagement. With a rich 30-year history, we propel telecoms to innovate fearlessly and create extraordinary customer experiences. Learn more at https://www.lifecycle-software.com/
About Collab
Collab provides smart, adaptable software for contact centers, unifying voice, email, chat, WhatsApp, and social media into one seamless platform. With cloud, on-premises, or hybrid deployment, we deliver AI tools like Agent Assist, speech analytics, and smart bots to enhance productivity and customer satisfaction. Our AI knows when to assist and when to listen. Trusted worldwide, Collab helps businesses achieve smarter and more efficient customer engagement while keeping the human touch at the heart of every interaction. Get to know us at: https://collab.com/
