How Lifecycle helped Plusnet launch a mobile service
Delivering great value and high quality customer service
Plusnet offers residential and business customers a range of products including broadband internet, landline telephone, Plusnet TV and most recently, Plusnet Mobile. The Plusnet brand represents high quality services at competitive prices, as well as a commitment to providing a first-rate customer experience. Lifecycle has worked as a trusted partner of Plusnet since 2016, playing a critical role in the launch of Plusnet Mobile, delivering bespoke provisioning, billing, CRM, customer care and reporting solutions.
“Lifecycle has been on quite a journey with us. We took over the LIFE Mobile business in 2016 and our first job was to re-brand all aspects of the solution to support the Plusnet brand and USPs. This was a significant project with tight timescales, but Lifecycle’s support helped us ensure we met the critical pre-Christmas launch deadline.”
Chris Cotterill, Head of Marketing, Plusnet
“Since launch Plusnet Mobile has gone from strength to strength and our growth has been incredible. The stability and levels of automation the Lifecycle ALLinONE system provides, is instrumental in enabling us to optimise operational costs whilst delivering customer excellence.”
Scott Greenhalgh Head of Mobile Technology Strategy, Plusnet
“I just wanted to express my thanks for the flexible and can-do response to all of the changes we’ve needed to make to realise the successful completion of RLAH. We really appreciate the extra work you had to put in to react to the changing solution and impending deadlines.”
Adam Low CIO, Plusnet
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