Event Intelligence
A Powerful, modern, scalable and highly integrated application
- Marketing automation
- Drag and drop interface
- Right time interaction
- Humanised communication
Contextual Campaigns - How it works
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Understand customer journey & context
Event Intelligence is connected to your data sources to understand in depth the customer journey and pinpoint pivotal moments to trigger the right actions.
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Implement new use cases
Easily new use cases that suit your needs, selecting triggers and building the customer journey execution logic, step by step, with a user friendly drag-and-drop workflow designer.![Event Intelligence Panel Graphics_Personalise engagements optimised]()
Personalise engagements
Create targeted campaigns and communications delivered using the most adequate channel: SMS, RCS, Email, push notification or other. Rely on reusable templates, personalize message with Tags, track for message delivery and automate retries and retargeting
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Manage Planned and Programmatic Campaigns
Define your target audience, customer profile, segments and event based triggers to engage the right customer at the right time. Planned campaign execute automatically based on your schedule, while Trigger based programmatic campaigns execute instantly based on events when the time is right for each customer as a segment of one. Easily report reach, performance and ROI to optimize your campaign planning and achieve your business objectives![Event Intelligence Panel Graphics_Tailor made promotions, rewards and offers optimised]()
Tailor made promotions, rewards and offers
Identify your customer needs, and programmatically enrol them in programs to retain, improve customer experience, surprise and delight, or reward loyalty. Manage and recommend propositions, with a catalogue of tailor made promotions, rewards and offers including from partner, that make the difference for your customer and your brand.
Intelligent and automated revenue capture
Reach your goals faster with automated orchestration, advanced customer experience and enhanced offering. To get more details about Event Intelligence get in touch with our team or download the complete Event Intelligence product sheet.
Benefit Telco Operators
Whether it is an upsell , a retention , a loyalty or an acquisition programme, customer and context aware real-time campaign automation is proven to deliver significant uplift in conversion rate and increase ROI of marketing spend.
Real-Time Orchestration automates and simplifies processes across systems and organisations, to gain efficiency, reduce cost and maximise business performance
Whether it is an upsell , a retention , a loyalty or an acquisition programme, customer and context aware real-time campaign automation is proven to deliver significant uplift in conversion rate and increase ROI of marketing spend.
Real-Time Orchestration automates and simplifies processes across systems and organisations, to gain efficiency, reduce cost and maximise business performance
Being relevant and timely in customer interactions improves customer experience, and brand perception that are fundamental to loyalty and retention. Accurately segment and target your customer base with timely interactions, relevant offers and personalised communication, is not only more efficient, but also make the customers feel cared and important for your brand.
Being relevant and timely in customer interactions improves customer experience, and brand perception that are fundamental to loyalty and retention. Accurately segment and target your customer base with timely interactions, relevant offers and personalised communication, is not only more efficient, but also make the customers feel cared and important for your brand.