Event Intelligence™
Unlock the value of your data
Transform your data into actionable insights with Event Intelligence™, the ultimate solution for businesses looking to optimise customer engagement and drive results.
- Smarter Data management: Streamline customer management with data orchestration for sharper insights and real-time actions
- Targeted campaigns: Create tailored segments and personalised strategies that deliver results
- Speed & Reliability: Powered by MongoDB and ElasticSearch for fast, seamless data processing
- Actionable insights: Empower IT and marketing with real-time insights and an easy-to-use drag and drop interface
Data Meets Strategy
Gain a clear view of the customer journey, identifying key moments to take the right actions at the right time.
Effortlessly create tailored use cases with our drag-and-drop workflow designer. Build triggers and logic step by step for faster, more effective results.
Deliver campaigns through SMS, RCS, Email, or push notifications. Customise with templates, personalise messages, track results, and automate retries for maximum impact.
Boost retention and reward loyalty with tailored promotions, rewards, and partner deals. Identify customer needs and create experiences that truly stand out.
Identify exit signals and trigger personalised offers to retain customers. From end-of-contract deals to payment reminders and inactive SIM re-engagement, reduce churn and build loyalty effortlessly.
Upsell based on customer behaviour, like frequent international calls or free trials. Integrate loyalty points, offer service bonuses, and boost acquisition with "refer-a-friend" rewards.
Choose from hundreds of triggers to create unique experiences for your customers
Customer Prospection
Take customer engagement to the next level with Event Intelligence™, the ultimate tool for optimising lead nurturing, cart abandonment recovery, and retargeting efforts.
- Turn leads into loyal customers: Use smart data management to profile leads, track interactions, and deliver tailored follow-ups that resonate.
- Recover abandoned carts with precision: Trigger automated, personalised messages that remind customers of what they left behind and offer incentives to close the deal.
- Retarget smarter: Leverage detailed insights to identify and re-engage high-value prospects with offers and campaigns they can't ignore.
Customer Care
Once you’ve acquired your customers, the journey is just beginning. Event Intelligence empowers you to deliver exceptional customer care and ensure long-term satisfaction, loyalty, and growth through its advanced features: effortless onboarding, engaging rewards and gamification, smart vouchering, loyalty strategies, upsell and cross-sell opportunities.
With Event Intelligence™, you’re not just managing customer relationships, you’re transforming them into meaningful, long-lasting partnerships. From onboarding to upselling, we ensure every step of the customer journey is seamless, personalised, and impactful.
Combat Churn
With Event Intelligence, retaining customers becomes smarter and more effective. By analysing customer data in real time, our platform identifies profiles at risk of contract cancellation, allowing you to act before it’s too late.
- Risk detection: Through advanced data interpretation, Event Intelligence detects early signs of potential churn, such as reduced usage patterns, failed payments, or inactive accounts.
- Targeted downsell strategies: Offer at-risk customers more affordable or tailored packages to maintain their loyalty and meet their changing needs.
- Winback campaigns: Re-engage lost customers with personalised offers and incentives designed to bring them back to your service, turning potential losses into renewed relationships.
Event Intelligence™ transforms data insights into actionable anti-churn strategies, empowering you to keep your customers satisfied, engaged, and loyal.
Resources
This free eBook sums up the customer-centric telecom strategies that cut through the noise, give value to the customers and generate new revenue streams for telecommunications.
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Embark on a transformative journey through our latest webinar, Accelerating BSS Transformation with Microsoft, where we have delved into the heart of cutting-edge Business Support Systems (BSS) evolution.
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This new study from Juniper Research forecasts that global revenue from MVNO-in-a-Box services will surpass $1 billion by 2029, up from $310 million in 2024. This growth is expected as more digital service providers add connectivity solutions to their core offerings.
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