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Nexus TM Light

Anyone can become a mobile brand

Get into the fast lane for MVNO growth with Nexus™ MVNE

 

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Thinking of Launching an MVNO?

Take a look at our 5 step guide to launching your own mobile brand.

 

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Green and blue logo of an eSIM Solution from Lifecycle Software for telcos, MVNOs, Digital and communication services

Unlock the power of eSIM!

Our complete eSIM solution covers all components required for eSIM sales including offer Catalogue, optional Front End, Provisioning & Activation and optional CCS to charge & control usage

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We bridge imagination and connectivity

We have been breaking new ground in telecoms for nearly three decades, helping digital businesses to thrive and be as inventive as possible. Whatever the idea is, we use technology to make it happen.

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Lifecycle Software crm multiorder

Customer Relationship Management

Workflow automation
Seamless integration

Empowering support agents to deliver customer care excellence.

Demo available

Introducing MultiOrder Customer Management Solution

Meet our CRM, designed to meet the needs of telecom companies. The MultiOrder module is a cloud based platform that enables customer care agents to support and manage all aspects of a customer on-boarding and in-life journey via a single application. They can fulfil customer requests for additional sales, update tariffs or product subscriptions as well as action queries or complaints.

Artificial Intelligence Add - On

AI-powered CRM insights

Embedded AI co pilots provide deeper insights into behaviours and preferences to empower service agents

  • Streamline data retrieval and uncover trends
  • Automated display of relevant information
  • Pinpoint key customer behaviors
  • Automatic customer value score
Explore AI roadmap
Contact Center Guy
Drives efficiency
Automated workflows initiate, complete and record product provisioning by integrating with suppliers; optimising efficiency and reducing errors caused by manual intervention.
Delivers standardisation
CRM workflows enable gold service standards for all orders to be achieved with proactive monitoring of exceptions and issues.
Supports customer excellence
Customer Care Agents have access to all customer information within a single platform and are able to trigger a wide range of actions to deliver an outstanding customer experience.

Supporting the front-end screens used by agents the MultiOrder has feature rich workflow engines that integrate with a wide range of other Lifecycle modules and third party applications to deliver seamless provisioning with suppliers, and activation of services. The vast range of automation for onboarding, in-contract and end-of-contract activities enable businesses to optimise their operations and concentrate on sales and the delivery of great customer service.

Lifecycle Software MultiOrder CRM

Holistic customer management

Download the complete Customer Management Platform product sheet.

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Product features

Supplier integration

Provisioning of multiple services across multiple suppliers is supported. Allows integration with a wide range of applications including sales portals, logistics, payments (credit and debit), credit checking, debt management, finance systems, mobile number porting, all bespoke to client specifications.

Automated workflows

Standard and additional client-defined workflows are available for key interactions and to support USPs and business propositions. Workflows support new customer set-up, in-life management and terminations.

Agent comments and tickets

Comments or tickets can be created by agents for all customer interactions and actions taken. The categorisation and status of tickets can be defined by client and helps agents manage and report on actions and issues.

Web based UI

All users require is internet access and a current browser. White listed addresses required for access to add additional security, and unique user authentication ensures authorised access and auditability of all actions.

Single account view

CRM with full account history available for agents to view. Ensures the capture of a complete audit trail of changes, by user type, as well as notifications, comments or tickets.

Detailed reporting and business intelligence

Built-in reporting tools support day-to-day call centre operations, with additional reporting capabilities.
MultiOrder can be deployed within a full BSS suite to deliver an end-to-end business support system for clients or with a subset of BSS modules to meet the needs of a business.
Download BSS overview

Related products

Lifecycle's BSS is designed as a modular solution, making it flexible enough to suit any communication service provider (CSP) or digital service provider (DSP) requiring business process support. The modules below can be deployed separately or in multiple combinations to enhance and automate operational processes depending on your specific requirements.

CCS - Real Time Charging

Lifecycle’s CCS platform is 3GPP compliant, highly available and resilient with real-time rating and service control. It provides the essential Charging Function of a 5GC network for both online and offline services
Revenue Management
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CRM MultiOrder

Provides holistic management of all  interactions with a clear view of the customer journey, empowering customer care agents to deliver customer service excellence 
Customer Experience
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My Account Self Care

Responsive, configurable self-care, the My Account module enables customers to quickly and easily access and manage their account.
Customer Experience

Event Intelligence

Event Intelligence uses AI to capture network events and orchestrate processes, manage fraud and use real-time triggers to deliver contextual campaigns.

Data Monetisation
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Business Intelligence Module

Business Intelligence is a powerful and flexible reporting module that enhances the competitive edge of your business.
Data Monetisation
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Provisioning & Switching

The Provisioning & Switching product delivers integration to network operators, allowing automated SIM activation, suspension, termination, services, porting and more.
Revenue Management
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ALLinONE Billing

Flexible and feature rich platform, facilitating the billing of complex and disparate products across a wide range of usage and subscription based services.
Revenue Management
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Contact Center & Bots

Provide customer service agents with a full toolkit to directly support customer queries in real time from a single web interface.
Customer Experience
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Content Management System

Create stunning, functional websites with automated onboarding to boost acquisition. White-labelled interface adaptable to your needs.
Customer Experience

BSS Solution

Lifecycle’s BSS is a comprehensive suite of modules that support the end-to-end, back office operations of wholesale and retail telecoms providers and other subscription-based service enablers.
Revenue Management
Customer Experience
Data Monetisation
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Get in touch with us

Find out more about how Lifecycle can help you accelerate your business growth and reach your goals.

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