Contact Center Solution
Empower agents to deliver next level customer support through a streamlined and unified cloud contact centre for telcos
Introducing the Contact Center module
Contact Center provides customer service agents with a full toolkit to directly support customer queries in real-time from a single interface. It's a web-based omnichannel platform that allows agents to manage chat interactions, voice calls, emails, Facebook, WhatsApp and more, ensuring top customer experience!
Contact Center is fully integrated with the BSS suite, therefore everything that the agent requires is automatically retrieved and displayed side-by-side, within the same application. This improves the efficiency of agents' workflows.
Increase your reach with Bots & Widgets
Our contact centre enables you to automate and improve your customer care with bots.
Our bots allow chat, video and voice interactions. They are easily implemented as web widgets on any website or application so the customers can reach out to the company in their preferred channel.
Bots allow you to embed support options right into your website, promoting self-service customer support and freeing agents for more important queries.
Web widgets
With emojis.
Attach multiples files into the chat.
Can be empowered with artificial intelligence.
With emojis.
Attach multiples files into the chat.
Can be empowered with artificial intelligence.
WebRTC ensures optimal communication quality in any device.
Calls can be queued to an IVR.
Can be empowered with AI.
Option “Call Me Back”.
WebRTC ensures optimal communication quality in any device.
Calls can be queued to an IVR.
Can be empowered with AI.
Option “Call Me Back”.
Video promotes proximity and engagement.
Inclusive for customers who have limitations (ex: hearing impaired).
Video promotes proximity and engagement.
Inclusive for customers who have limitations (ex: hearing impaired).
A seamless and optimised contact center toolkit
Learn more about our contact center solution for telcos
The Contact Center module and its seamless integration with Lifecycle Software's CRM, MultiOrder, is powered by Collab, a company from Lumine Group. Specialized in customer experience and with a strong focus on automation and AI, Collab develops award-winning customer care services
Key product features
Seamless integration with CRM
The Contact Center functionality is integrated seamlessly with MultiOrder, our CRM - customer management module. Customer care can be handled all in one window, improving call handling timeOmnichannel
A 360º contact center solution that combines multiple communication channels: voice, video, e-mail, social media and chat (WhatsApp, Facebook Messenger and Bots), all in the same interfaceWeb based and cloud hosted
Accessible from anywhere via browser, allowing remote working and hybrid models.
Adaptable to the ever evolving business needs and brandable to your identity.
Powerful automation
Take customer experience to the next level with automation capabilities to deliver self-service customer support. Integrate with Cognitive Services to open new possibilitiesEasy to use chatflow interface
Build your IVRs easily with our easy to use tool. Design the communication flow between the customer and the contact center and implement it right away. No coding skills required.Turn data into powerful insights
Keep track of campaigns, agents and more with wallboards updated in real time, in-depth reports and quality monitoring.Learn more about our contact center solution for telcos
Related products
Lifecycle's BSS is designed as a modular solution, making it flexible enough to suit any communication service provider (CSP) or digital service provider (DSP) requiring business process support. The modules below can be deployed separately or in multiple combinations to enhance and automate operational processes depending on your specific requirements.
CCS - Real Time Charging
Lifecycle’s CCS platform is 3GPP compliant, highly available and resilient with real-time rating and service control. It provides the essential Charging Function of a 5GC network for both online and offline servicesUnified Catalogue
Cloud native hub that centralises all your business catalogue needs. Manage technical and commercial catalogues, promotions, 3rd party offers, B2C partners and advertising placements. With next best offer powered by AI and unparalleled agility to lightning-fast roll outs.
CRM MultiOrder
Provides holistic management of all interactions with a clear view of the customer journey, empowering customer care agents to deliver customer service excellenceMy Account Self Care
Responsive, configurable self-care, the My Account module enables customers to quickly and easily access and manage their account.Event Intelligence
Event Intelligence uses AI to capture network events and orchestrate processes, manage fraud and use real-time triggers to deliver contextual campaigns.
Business Intelligence Module
Business Intelligence is a powerful and flexible reporting module that enhances the competitive edge of your business.Provisioning & Switching
The Provisioning & Switching Application delivers integration to network operators, allowing automated SIM activation, suspension, termination, services, porting and more.ALLinONE Billing
Flexible and feature rich platform, facilitating the billing of complex and disparate products across a wide range of usage and subscription based services.Contact Center & Bots
Provide customer service agents with a full toolkit to directly support customer queries in real time from a single web interface.Content Management System
Create stunning, functional websites with automated onboarding to boost acquisition. White-labelled interface adaptable to your needs.BSS Solution
Lifecycle’s BSS is a comprehensive suite of modules that support the end-to-end, back office operations of wholesale and retail telecoms providers and other subscription-based service enablers.Get in touch with us
Find out more about how Lifecycle can help you accelerate your business growth and reach your goals.